Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by Lexora Pte Ltd ("Lexora", "we", "us", "our") through our website at lexora.sbs, our course enrolment processes, and any correspondence you initiate with us.

By using our website or providing your information to us, you acknowledge this policy. If you have questions, you may contact us at [email protected] at any time.

2. What Personal Data We Collect

We collect personal data that you provide directly, as well as some technical data collected automatically when you visit our website.

Information you provide:

• Full name and contact email address
• Phone number (if voluntarily provided)
• Your enquiry or message content
• Programme or course interest indicated in forms

Information collected automatically:

• Browser type and version, operating system
• IP address (anonymised where possible)
• Pages visited and duration of visit
• Referring URL
• Cookie identifiers (see our Cookie Policy)

Legal basis for processing: We process your data on the basis of your consent (when you submit a form), our legitimate interest in improving our educational services, and where necessary to respond to your enquiry (performance of a pre-contractual arrangement).

Retention: Contact enquiry data is retained for up to 24 months from the date of your enquiry, unless you request earlier deletion. Website analytics data is retained in aggregated form for up to 36 months.

3. How We Use Your Personal Data

• Responding to your enquiries about our learning programmes
• Sending programme information, schedule details, and enrolment instructions you have requested
• Administering your participation in a course or membership once enrolled
• Improving the content and usability of our website through aggregated analytics
• Sending service-related communications (e.g. upcoming session reminders, workbook releases)
• Complying with our legal and regulatory obligations under Singapore law

We do not sell your personal data to any third party. We do not use your information for automated profiling or algorithmic decision-making that produces legal or significant effects.

If you have previously consented to receiving information about our programmes, you may withdraw that consent at any time by writing to [email protected].

4. Data Sharing and Third Parties

We share your data only to the extent necessary to operate our services:

• Website analytics: We use Google Analytics to understand aggregate site usage. Data shared is anonymised and governed by Google's privacy terms.
• Email delivery: Your email address may be processed by our email service provider solely for the purpose of sending communications you have requested.
• Payment processing: If you enrol in a programme, payment is handled by a third-party payment processor. We do not store your payment card details.
• Legal requirements: We may disclose information where required by applicable Singapore law or regulatory authority.

All third-party processors we engage are bound by contractual obligations to handle your data in accordance with applicable data protection law.

5. How We Protect Your Data

• Our website uses TLS encryption (HTTPS) for all data transmitted between your browser and our servers.
• Access to personal data within our team is restricted to staff who need it to perform their role.
• We conduct periodic reviews of our data handling practices and access controls.
• In the event of a data breach that is likely to cause significant harm, we will notify the Personal Data Protection Commission (PDPC) and affected individuals in accordance with the PDPA Notification Obligation.

6. Cookies

We use cookies and similar technologies on our website. These fall into the following categories:

• Essential cookies: Necessary for the website to function and cannot be switched off.
• Analytics cookies: Help us understand how visitors use the site, so we can improve it.
• Preference cookies: Remember choices you have made, such as your cookie consent preferences.

You can manage your cookie preferences at any time via our Cookie Policy page, which includes functional preference controls.

7. Your Rights Under the PDPA

As a data subject under Singapore's Personal Data Protection Act, you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may ask us to correct any inaccurate or incomplete personal data.
• Right of withdrawal: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You may request that we provide your data in a commonly used electronic format.
• Right to object: You may object to our processing of your data for direct communications purposes.

To exercise any of these rights, write to us at [email protected]. We will acknowledge your request within five business days and respond substantively within 30 days.

If you are unsatisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.

8. Links to External Websites

Our website may contain links to third-party websites for your reference. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Age of Participants

Our programmes are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us promptly so we can take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will note the revised date at the top of the page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact the Data Controller

The data controller for personal data processed via this website is:

• Organisation: Lexora Pte Ltd
• Address: 1 George Street, #14-06, Singapore 049145
• Data enquiries: [email protected]
• General enquiries: [email protected]
• Phone: +65 6273 8649